Privacy

APB Media Ltd

Statement of Privacy Policy

Please read this privacy policy before using the website.

In this privacy policy references to "we" "us" and “our” is to APB Media Ltd. APB Media Ltd is incorporated in England with number 08313176 and its registered office address is Ford House, Market Street, Leek, Staffordshire ST13 6JA. References to “you” and “your” are to the individual reading and using our website. For convenience we use the words “information” and “data” interchangeably. “Website” means “conservatoryprices.com”.

How our business works for you

We endeavour to procure bespoke free no obligation quotes from potential suppliers of products and services to each of our customers, such as you, that make enquiry via our website. This is a quote finding and introduction service; we do not ourselves provide the underlying products and services you require.

We aim to provide up to 5 quotes within 36 hours from your online completion of an enquiry working in conjunction with a data processor which specialises in the delivery of competitive supplier quotes.

To be able to deliver suitable quotations we must send your personal data and the details of your requirements to potential suppliers.

Your consent

To provide our service we first explain in more detail how we use your personal information so that the consent you give us in the next paragraph is fully and fairly informed.

You automatically give us consent to use your personal information as outlined in this privacy statement when you manually enter information about yourself on our website and submit it as a request to receive our quote finding service. The consent allows us to use your data as described in this statement of privacy policy. You may withhold your consent simply by declining to submit the information in which case the information you have entered on the form instead will not be used.

You may seek further information about the scope of the consent as well as vary or withdraw your consent as outlined under the heading “What are my rights in relation to the personal data that you hold?”

What information do we collect?

We obtain personal information about you only from you and do not acquire information about you from anyone else.

We obtain personal information about you in two ways. The first is manual when you input data on our website explaining who you are and the products or services for which you seek quotes. The second is electronic when your computer connects with ours via the Internet.

First, to provide our quote finding service we will ask you manually to supply us via the website with your personal details namely: First Name, Last Name, Email Address, Telephone Number, Street, House Number and Post Code. You may also be asked on the website and by follow up telephone call for further information to help us process your request for quotations.

Second, information is obtained electronically when one computer connects with another across the Internet as when you visit our website such as such as your computer’s unique numerical Internet address (IP address). Information so obtained while necessary to the operation of and communication between computers may well also allow you as owner of the information to be identified, much like a name and address, and thus constitute personal data. The law requires such information to be identified and so far as practicable, for informed consent to be given by you, before the electronic information is passed from your computer to ours. Further explanation about the automatic electronic collection of your information is provided under the heading “Your electronic information”.

How does our service work?

After you submit your details we may phone you to discuss the products or services you seek from a suitable supplier, to check we'll be able to meet your needs and, should you decide to go ahead with us, to get you free and no-obligation quotes. Usually this is a company is us unless we use some other data processor specialist to provide several quotes. The calling company will state who they are and the purpose of the call. The quotes are usually provided to you by appointment or electronically - you will be told over the phone if so.

'Your details will be passed to direct installers or WindowQuoter, who will contact you by telephone and email.

How we get the quotes using your details

We take your details and pass them on to one or more companies that can provide the sort of product or service that you are looking for and will invite those companies to submit quotes for your consideration.

Our data processor will pre vet all companies that join our quote finding service as potential suppliers to our customers, such as you, to ascertain as best we can that they will be suitable for your requirements and will keep your data safe. However, the final responsibility for determining suitability to supply the underlying product or service lies with you, the customer, when considering the detailed quotations and deciding if to contract with a chosen supplier.

Keeping your details safe…

Each supplier to whom we pass your information in order to provide several quotes has contracted with us to keep your data safe and use it only for the provision of a quote and, if selected by you, to provide the product or services you require.

Our data processor will always have contracts in place with all the companies that we pass your details on to ensure that they will keep your data secure and that they comply with the rules of the GDPR(General Data Protection Regulation) which we also operate within.

Please be assured - we will not use your details for marketing or use or pass your details to third parties other than as described in this statement without clear permission from you additional to that described above and we require matching contractual assurances from our suppliers to keep your data safe.

Finally, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data Retention Policy

We keep your personal data for no longer than is necessary for the purposes for which it is being processed. This is to reduce the risk that it will become inaccurate, out of date or irrelevant.

We ensure that your personal data is securely disposed of when no longer needed.

What are my rights in relation to the personal data that you hold?

Your rights are embodied in the contract formed between us when you visit the website (as subsequently augmented when submitting your personal information and, if we call you, when speaking on the phone) and as contained in the General Data Protection Regulations 2018 – also known as GDPR.

If you have any questions or concerns please first read this section of the statement and email our Data Protection Officer on privacy@conservatoryprices.com who will be pleased to assist before as well as after you may have provided personal information to us.

You may also write to our Data Protection Officer at our registered office address stated at the outset of this statement. If you need more information about data protection you might contact the Information Commissioner: see https://ico.org.uk/global/contact-us/email/

The GDPR provides individuals with the rights in relation to personal information about themselves which is held by us as summarised in the table below.

Some of the rights are unlikely to be of practical use. For example, if you wish for a copy or correction or cessation of use of some or all of your personal data we, our suppliers and our other introducing companies are likely already to have eradicated it from our or their system given the short periods your date is retained and its limited use.

Nevertheless the GDPR principle of transparency in particular provides you with the right to enquire and to be informed and we briefly set out all of the rights here. Further information about the rights and the circumstances in which they apply may be obtained from a number of published sources and from our fact sheets which are available on request.

Information Right – you may require us to provide a more detailed explanation of how we collect, process and use your personal information.

Personal Data Access Right - you may require us to provide an electronic copy of your data free of charge.

Personal Data Correction Right - you may require us to correct your personal information as held by us.

Personal Data Erasure Right – you may require us to permanently erase the personal data that we hold about you.

Data Processing Restriction Right - you may require us to stop using your data for particular purposes such as mailing or profiling.

Data Processing Objection Right – you may require us to suspend using your data if for example it is incorrect or you simply wish to withdraw your consent.

Data Portability Right – you may require us electronically to transfer your personal information to another supplier, for example to facilitate switching.

Automated Decision-Making Right – you may require us not to make decisions about you relying solely only on a computer decision.

Breach Notification Right – if in the unlikely event there occurs a breach of security which is likely to result in a high risk to your rights as a data subject, we must inform you without undue delay.

How else can we help?

Rights aside, if you have a change of heart and do not wish us to pass your information to potential suppliers or another introducing company please let us know immediately by email or, should we call you, during our phone conversation and we will remove your information from our/ their systems.

If you have any questions, email these to privacy@conservatoryprices.com

Your electronic information

Your electronic information means information relating to you, which may or may not be capable alone or with other information of identifying you of the kinds illustrated by what follows in this section. Your electronic information is obtained by us in by: (A) the use of cookie devices lodged within your computer (B) information disclosed by your browser and (C) features of your computer recognised and “remembered” by ours.

(A) Cookies save you from re-entering information when you return to the site. This other data is collected by cookies from your navigation around the site. A cookie is a small amount of data, which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities. If you do not want your visits to our website to be monitored in this way you can disable certain cookie functions as described below: If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but certain functions will not be available. Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of Internet browser programme your computer uses. If your computer uses Microsoft Windows Explorer or Mozilla Firefox, you will need to follow these instructions after clicking onto this link www.allaboutcookies.org. Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping cookies being installed, or notifying you of them. From the list provided, click onto the programme, which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow these instructions.

(B) Your browser generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your Internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally but these logs may contain unique identifiable information left by your computer.

In this Privacy Policy references to "we" and "us" are to APB Media Ltd trading as ConservatoryPrices.com.

APB Media Ltd is registered at Ford House, Market Street, Leek, Staffordshire ST13 6JA.

The purpose of this statement is to set out how we use personal information that we may obtain about you. By either registering as a user of any services provided by APB Media Ltd on this website generally you agree to this use.

Please read the privacy policy before using the website.

What information do we collect?

ConservatoryPrices.com enables businesses and consumers to find suitable companies to quote for a product or service.

To provide this service we will ask for specific personal details including;

First Name, Last Name, Email Address, Telephone Number, Postal Code.

You may also be asked for specific information about the product which you are interested in to help us process your request.

These details will be stored by us.

How does it work?

You provide us with your details. After you submit your details we may phone you to discuss the work, to check we'll be able to meet your needs, and to provide you with free and no obligation quotes if you decide to go ahead with this service. The quote will sometimes be done by appointment - you will be told over the phone if so.

What are we doing with your details?

Only with your permission we take your details and pass them on to one or more companies that can provide the product or service that you are looking for quotes for. We will not pass your details to any other third parties without your permission. We may from time to time send you out a newsletter on other products and services that we offer.

How do I remove my details from your system to opt out of any further email, phone or other direct communications?

To remove your details from our database, just send an email along with your name, phone number and postcode to privacy@conservatoryprices.com

If we ever send out a newsletter or email with special offers there will be a link in the email which you'll be able to click to unsubscribe yourself from the email automatically and to remove your details from our database. Alternatively, you can email privacy@conservatoryprices.com along with your name, postcode and email address, and we'll remove you from our database. If you have any questions, email these to enquiries@conservatoryprices.com

How do I find out what information you hold on me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at privacy@conservatoryprices.com or write to us at the following address.

APB Media Ltd, Ford House, Market Street, Leek, Staffordshire ST13 6JA.

Please include your name, phone number and postcode to validate your request. We will provide the information to you in CSV format within 30 days.

What information do you collect via this website?

Any personal details you type in and submit such as name, address, email address, etc.
Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data, which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will not be able to receive personalised facilities. If you do not want your visits to our website to be monitored in this way you can disable certain cookie functions as described below: If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but certain functions will not be available. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of Internet browser programme your computer uses. If your computer uses Microsoft Windows Explorer or Mozilla Firefox, you will need to follow these instructions after clicking onto this link www.allaboutcookies.org. Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping cookies being installed, or notifying you of them. From the list provided, click onto the programme, which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow these instructions.

Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally but these logs may contain unique identifiable information left by your computer.

We also collect your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

How can you save money with us?

We are a price comparison service. All of the companies that we deal with know that you are conducting a comparison, hence they will often offer cheaper prices, for example on labour, than they would were they approached directly by a customer, hence our service has the potential to get you big discounts.

Do you offer a guarantee or warranty for the products and services I eventually buy through your suppliers?

We are not responsible for the standard of work carried out by our suppliers, or for the products provided by our suppliers. There is no warranty provided by us, implied or otherwise. Individual suppliers may offer their own warranties, but these and any standards of workmanship are not in any way associated with APB Media Ltd.

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